Terms and conditions

Domestic Shipping within Greece is carried out by Geniki Taxidromiki and a flat rate of 3 euros is applied for shipping services with every order under 100 euros. We offer free shipping for orders over 100 euros. Cash on delivery service is charged 4 euros(shipping included). Estimated delivery time is 1-3working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
Our delivery time starts from the moment an order is accepted and includes a 3-7 days period where your items will be processed and dispatched by our warehouse.
Before we can dispatch your purchases, we may need to confirm your details. We will do our best to keep delays to a minimum.

International shipping is carried out by Elta Courier. Estimated delivery time is one (3) to five (7) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability
Please make sure  that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you. All orders require signature upon delivery, at which point responsibility for the products passes to you. If you have specified a recipient other than yourself, then their signature serves as evidence of fulfillment of the delivery. Please check the package is not damaged before signing.

Returns and exchange policy

In case you are not satisfied with our product, we can refund the amount of money that you have paid, when you return it to us in its original condition within 7 business days of receipt. Your refund will be credited to the original payment method. In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Please note that original shipping charges are non-refundable. Unfortunately, we cannot provide refunds for pre-orders. Please also note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. To request for a refund, simply call as or contact by email at info@iouliavasilaki.com.

You may exchange faulty items, items for a different size, or for a similar item that satisfies you. However all exchanges are based on stock availability.Please call or email us at info@iouliavasilaki.com and explain the reasons you are not satisfied  so we can replace your item. We will give you information about products of an equal or higher quality and value which you can order. The item should be returned within 7 business days in their original packaging and the cost of returning the item to us is your responsibility.

Cancellations

We can accept cancellations within 24 hours of the original order submission. In that case the original purchase and shipping amounts will be refunded.

Payment

We accept Visa, MasterCard, Maestro, Diners and American Express. Please note that payment is only debited from your card at time of dispatch. All transactions at this website are processed in a secure host environment. Finally, you may choose to pay with cash on delivery. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank account.

All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.iouliavasilaki.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.