Terms and conditions

Domestic Shipping within Greece is carried out by Geniki Taxidromiki and a flat rate of 3 euros is applied for shipping services with every order.Cash on delivery service is charged 4 euros(shipping included).Estimated delivery time is 1 -3working days after dispatch date.Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
Our delivery time starts from the moment an order is accepted and includes a 3-7 days period where your items will be processed and dispatched by our warehouse.
Before we can dispatch your purchases, we may need to confirm your details.We will do our best to keep delays to a minimum.
Please make sure  that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you.All orders require signature upon delivery, at which point responsibility for the products passes to you. If you have specified a recipient other than yourself, then their signature serves as evidence of fulfillment of the delivery. Please check the package is not damaged before signing.

Returns and exchange policy

First,if you have a need to consider refunds and returns,you likely ordered a product from us.Which means we owe you a “thank you!”.The first thing that makes us happy is satisfied customers,and as such we promise to do our very best to deliver an amazing product and customer experience.That said,here are some things you might want to know.
In case you are not satisfied with our product,you have to consider that we can’t refund the amount of money that you may have paid.You may exchange faulty items, items for a different size, or for a similar item that satisfies you.However all exchanges are based on stock availability.
Please call or email us at info@iouliavasilaki.com and explain the reasons you are not satisfied  so we can replace your item.We will give you information about products of an equal or higher quality and value which you can order .The item should be returned within 7 business days in their original packaging.Return cost is free in case you use our shipping company Geniki Taxidromiki.

Cancellations

We can accept cancellations within 24 hours of the original order submission. In that case the original purchase and shipping amounts will be refunded.

Payment

We accept Visa, MasterCard, Maestro, Diners and American Express. Please note that payment is only debited from your card at time of dispatch. All transactions at this website are processed in a secure host environment. Finally, you may choose to pay with cash on delivery. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank account.

All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.iouliavasilaki.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.