Questions and Answers

Simple! Check out our Size Guide to compare measurements against a similar item you own to find the suitable size.For the products that are loose fit keep in mind that they are quite large and does not fit tightly.

Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 7 working days of confirmation of your order.Keep in mind that we produce your goods after your order is confirmed so we need 3-5 days.

We apologise and would like to make it up to you. Please call us as soon as possible with your order number and an image or detailed description of the incorrect item(s) you received. We will then provided you with a pre-paid shipping label and returns authorisation form to send back your unwanted item(s). A replacement order will be shipped to you immediately. 

Please email info@iouliavasilaki.com or call us and we will be happy to help you.

Once your order is dispatched, you should receive an email with your tracking reference number and a link to the delivery company’s parcel tracking website.

If your item is damaged in transit, please call us or email info@iouliavasilaki.com immediately.

Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.

Check our return policy for further information.

We are an online store ,but if you like ,you can see our collections in our showroom.We are waiting for you to call us and arrange an appointment.We also plan to place our clothes in physical stores in the future.